Frequently Asked Questions
Will my photos and negatives be safe within the DigiScan studio? Absolutely! We handle your material with kid gloves, almost literally, we wear soft white cotton gloves always, in fact, your photos and negatives will occasionally be returned with a little less dust than when sent, no offense...
How big will my digitised photos be when scanned? The short answer is very big! The slightly longer answer is approximately 5400 x 3600 pixels for 35mm, even larger for medium format. That is roughly 6k in screen size terms, and plus or minus 20MB for jpg files and 100MB+ for tiff files
Why use DigiScan to digitise my photographs? At Digiscan we preserve your memories in a format that will not fade, degrade or get damaged and can be kept in pristine condition for ever.
Can I pick and choose which frames to scan from a negative strip? Yes. We all have a collection of photographs containing a number of gaffs, and we don't want to pay good money for bad mistakes. Just label negatives clearly so we can easily see what we need to do. We simply don't have time to decrypt anything poorly collated.
I have some underexposed photos, can you help me? Possibly, negatives and slides contain quite a lot of hidden details in the shadow or dark areas. This can sometimes be recovered in post production, but it often includes unwanted noise or grain. We can't guarantee the results, but we will do our best to achieve results that are acceptable to you.
Will colourising photos recreate the original colours from the scene? No, but please don't be put off. Photoshop uses artificial intelligence to create the best possible reconstruction using cutting edge technology, but it's not fool proof. We can and do alter the images after colouration, so if you have a particular colour preference for a dress or vase or anything else, just let us know and we will fix it for you.
Can you scan Medium Format negatives? Definitely. We use dedicated medium format scanners which were specifically designed for this task, and they give excellent results. By default we scan at 4000dpi, but we can scan at 3200dpi if you prefer smaller file sizes, just give us a call, drop an email, or mark it clearly on your package. If you opt for tiff files, then 3200dpi might be more suitable for you anyway, those tiff files can be huge...
What geographical areas do you cover?  UK only. We are a UK based small family run business and we currently only operate on home territory.
Can you put my photos on a USB device?   Yes we can, but only the ones supplied by us. We use SanDisk USB 3 memory sticks (please specify if you require USB 2) and we supply them at cost to you. See our 'Prices' page for a breakdown of our costs. We don't use customer supplied USB devices for our own security.
Can you supply my photos on a DVD? Yes, a DVD can store more than 200 jpg and approximately 40 tiff images. See our 'Prices' page for costs.
What is the difference between your restoration services?  By this you mean Spot Re-Touch and Red eye reduction, and Photo Restoration, the former, clears any remaining artefact that cleaning and Digital ICE missed. Photo Restoration goes above and beyond the former. Please note missing or heavily damaged facial features are covered in a previous question, for more info please see our 'Prices' page and for examples see our 'Gallery'
How long will it take to process my order? This depends on the size of your order and how busy we are, but it normally takes up to 3 working days for small orders. If you require rapid service, then please contact us and we'll do our best.
Do you only use Photoshop in your studio? For all our post production and clean up work yes, and we use the very latest version so that we can benefit from the latest, coolest features. We also use VueScan for scanning and ACDsee for filing and sorting. This covers all our production processes.
Can you scan any higher than 4000dpi?  Yes, but only using our flatbed scanners. We can then go beyond 6000dpi. Under normal circumstances this isn't necessary, but for important or historical archiving we can accommodate media to A4 size at 6000dpi on request.
What payment methods do you accept? We invoice our customers using our accounts software where you will will find various methods of payment.
​​​​​​I have photographs with sensitive content, can you still scan these? Yes, we are discreet and your privacy is of paramount importance. What we don't accept is anything illegal, no form of abuse, no images of death or distress.
Where are DigiScan based? Our studio sits on a mountainside in North Wales. We have the coolest views of the Dee estuary, the Wirral and as far as Blackpool and even the Pennine hills.
If you have a question that isn't covered above, please contact us and we will be happy to answer. We may even add it to our list.